Frequently asked questions
Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders. No minimums, no conditions.
How long does shipping take?

Standard shipping takes 5–7 business days. Please allow 1–2 business days for order processing before your items ship.
Do you offer international shipping?

Not yet—we currently only ship within the United States, but international delivery is in the works.
What’s your return policy?

We offer free returns within 30 days of delivery. We want trying on lingerie at home to feel just as stress-free as shopping in-store.

To be eligible for a return:

  • Items must be unworn, unwashed, and undamaged
  • All tags must be attached, and items must be in their original packaging

Returns that don’t meet these conditions will not be accepted.
How do I start a return?

Just email us at hello@intimates.world to begin the process. We’re happy to assist.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, and Apple Pay.
Can I change or cancel my order?

Please contact us at hello@intimates.world as soon as possible. While we can’t guarantee changes after an order is placed, we’ll do our best to help.
How do I find my size?

Each product page includes:

  • An International Size Chart
  • A Size Calculator

If you're still unsure, feel free to contact help@intimates.world for personalized assistance.
How should my bra fit?

A well-fitting bra should:

  • Have a band that lies straight and snug around your body
  • Sit flat against your breastbone
  • Feature underwires that don’t poke or cut into breast tissue
  • Sides should lie smoothly without digging in
How do you ensure quality?

Our products go through:

  • Rigorous quality testing
  • Strict production standards
  • Continuous training for production teams
What are your fabrics made of?

Each product page includes a "Fit and Fabric" section detailing the materials and their performance.
How do I care for my bra?

Visit the "Care & Maintenance" section on each product page for detailed care instructions.